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16 June 2025 at 4:25:43 pm

Frequently Asked Questions

There are many reasons why you should make the switch to solar including:
Reduce your carbon footprint – by joining the 20% of Australian homes who already use solar energy, you’re helping us to reduce the country’s reliance on fossil fuels and mining.
Save on your electricity bills – with a solar system, your energy comes from sunlight, which Australia gets an abundance of. You can even sell any excess energy back to the grid.
Sunlight is partially made up of photons, which are the smallest measurable units of light energy. When these photons touch your solar panels, the panels then generate electricity. An inverter built into the panels converts this into a current, which makes the energy usable in your home. Any excess energy converted by your solar panels can be ‘sold back’ into the electricity grid or diverted to a battery storage system.
The price of an average 6.6kW solar system has fallen by over 50% in the last six years, even without government subsidies in place. As a rough guide, the average 5kW system costs around $8,000 after the Federal rebate (but before State rebates and loans*).

*Currently, the Victorian State Government is providing a rebate of up to $1,400 and an interest-free loan of $1,400 for eligible solar systems.
The Australian Government provides incentives for solar systems, both small and large under the Renewable Energy Target (RET). The RET then incentivise the installation of small-scale solar systems under the Small-Scale Renewable Energy Scheme (SRES).

The SRES was developed to assist households, small businesses, and community groups with the cost of installing a solar photovoltaic (PV) system. The SRES works by issuing Small-Scale Technology Certificates (STCs) to homes and businesses that install systems under 100 kilowatts (kW) in terms of the DC Solar Panel capacity. The STCs are officially created once an accredited solar installer has commissioned the system.
STCs are based on the expected output of the solar system until 2030, when the rebate will cease. One STC is the equivalent of 1 megawatt-hour (MWh) of renewable energy. So to calculate your STCs, you will need to calculate how many MWh are produced by your system each year until 2030.

The key thing for solar system purchasers to know is that installers assume responsibility for STCs. This means that you do not have to worry about how much you’ll be able to claim back as a ‘rebate’, rather the STC incentive will be presented in the form of a ‘discount’ directly to the price of your system
Victorian households are eligible to receive a rebate and loan for installing a solar (PV) system if:
they are the owner-occupier of the property
the owners have a combined household income of under $210,000 per year
it is an existing property, valued at under $3 million
they do not have an existing solar PV system
Eligible Victorian householders can apply for a rebate (of up to $1,400) and an interest-free loan (of up to $1,400 for a solar system and up to $8,800 for a solar battery) to complement the Australian Government (STC) incentive.
Depending on weather and the size of the solar system, it usually takes 1 to 3 days to complete the installation of a new system.
A solar system should last between 25-30 years, keeping in mind that the efficiency of the system is likely to decline over that period, particularly as years progress. In saying that, all systems usually come with a long and comprehensive warranty that covers both parts and performance.
A typical family home uses 20kWh of energy a day, so in this instance a 6.6kW solar system (or about 15 panels) would meet most of this house’s needs. A 6.6kW system measures around 35m2, or 7m x 5m.
If you have enough space on your house or shed roof, north-facing usually works best in the Southern hemisphere. However, you can still catch enough sunlight on east or west-facing panels depending on the time of day. For example, systems with west-facing panels receive the most sunlight in the late afternoon, while east-facing panels receive more in the morning. Before picking out a space on your roof, make sure there isn’t any shade in the way. Shade can be caused by a taller property nearby, a large tree in front of your house, or even a fast-growing hedge by the side of your property
Solar energy could help to cut your energy bills in two ways
Using solar energy lowers your dependence on your energy provider which helps to reduce your energy bills. You can also make conscious steps to reduce your energy consumption so that your house runs predominately on solar energy.
If your panels produce more energy than you use, excess energy can be ‘sold back’ to the electricity grid. This is known as a feed-in tariff and may help you to offset your overall energy expenses. Most tariffs are around 5 cents per kWh (1 kWh is roughly equivalent to running a dishwasher for an hour, or watching a plasma TV for 3 hours).
This depends on:
How much energy you use on average
When you use that energy
The feed-in tariff rate in your State
The size of the solar system you install
Where you live
So, let’s assume you’re paying 30c per kWh right now. If you use all of the solar power you generate, you could easily save $2,000 every year on your electricity bills. That would mean the solar system could start paying for itself in just 3-4 years.

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Helcro Solar
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TRELOS Gamias
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Helcro Solar have a special talent for honesty, integrity and a rare quality these days helping the customer achieve what they want! Gabriel was outstanding and everybody at Helcro that follows included as a Family! The customer service is second to none, knowledge and the after support is extroadinary! Extremely highly recommended for proven brilliance in honesty and pure knowledge of the industry and products! BILLY
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Chris Hare profile picture
Chris Hare
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ALL aspects of my experience with Helcro Solar have been 5 Star, right from the initial contact regarding a quote. I must also add there was NEVER any pressure from the Sales Team, infact we got a quote and never actioned our committment until a couple of months later due to juggling finances. The quote was very easy to understand and Grant helped to recommend an installation to suit our desires. The install was completed by Hristian and his Team and i cannot speak highly enough of these guys. They were all very friendly, happy to answer any questions, did an AMAZING job on the install. All my wiring is concealed. All work areas were left cleaner after installation than they were before. Once again i can't speak highly enough of the whole process.......and it might sound strange but i'm looking forward to receiving my first electricity bill, not that i think it will be uch at all. Top Notch. Thanks heaps Chris Hare
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Andy M
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Thank you so much for everything. From Gabriel in sales all the way to the installation team and after instal sales support. Couldn’t have gotten a better experience, highly recommend. And thank you Ben, you made everything so much easier for me. 5 stars!!! ⭐️⭐️⭐️⭐️⭐️
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Martin Hopley profile picture
Martin Hopley
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11.4kW Solar system with 24.96kWh battery storage Jinko Solar Tiger Neo III and GoodWe GW8.3-BAT-D-G20 After much research I went with Helcro Solar, and I am so glad I did. From the start they have been amazing, and the system was installed in a day and 1/2 - including removal of the old solar. 6 stars :)
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Jayden Lind profile picture
Jayden Lind
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Perfect install
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Ross Davies profile picture
Ross Davies
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I've recently had a Solar Battery, 3-phase Gateway, EV DC Charger installed at home, to complement an existing PV array and 3-phase Fronius inverter. I obtained quotes from three companies for equipment supply and installation. But to assist others going down this path, I have to say ... do yourself a favour and contact Helcro Solar! Everything about Helcro Solar is high class, in a Solar industry dotted with potholes. Their quoting, information support, communication and process timeline were excellent. And above all, the installation was seamless and expertly tailored to suit my specific needs. Attention to detail and aesthetics was first class. I think I set a high bar, but my expectations were exceeded. Well done, Helcro Solar!
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Will Hone
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Installing a battery is a long, long way from my wheelhouse, but my experience with Helcro Solar has made every step of the way assured. They did so much more than install a unit on the side of our house - beyond the advice on the choices before us (a minefield of decisions and personal uncertainty), they ensured we knew how to run the machine, and get the most from our investment. This has involved them coming out to our house after installation to make sure I knew how to work the program/app/web-page, and again to help troubleshoot some teething issues. With Helcro I have never felt alone - their aftermarket service is extraordinary, and I can't possibly finish without mentioning Patrick and Vanessa, both of whom have gone above and beyond to make sure that our battery is running smoothly, and that we understand its operation. I cannot more highly recommend Helcro Solar. They are superb.
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David Thomas profile picture
David Thomas
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Highly recommend Helcro Solar! They offer exceptional value for money, premium hardware, and superior customer service.Our upgrade was a complex job adding Jinko 475W panels and a GoodWe all-in-one battery/inverter system into our existing setup. Helcro Solar handled the integration seamlessly. Their thorough pre-site planning mapped out the system size and blackout assurance perfectly, meaning there were zero hidden or unexpected costs.From the flexible sales process to the punctual, neat, and professional installation crew, the company's execution was flawless. They provided a comprehensive system handover and excellent after-sales support. A highly reliable company!
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Grant Daw profile picture
Grant Daw
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Exceptionally high level of customer support and advice on how to get the best out of my solar and battery setup. Totally recommend Helcro Solar
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Maria Garcia de la Banda profile picture
Maria Garcia de la Banda
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After receiving several quotes for solar panels and a battery for our house, we decided to go with HelcroSolar based on how well they engaged with us during the entire process and on their reasonable price (not the cheapest, but what we thought was the best value). And we were super impressed with their installation. It was all done in one day, they left everything tidy, and explained the operation of the entire system. But what impressed me the most was that when I complained about the battery not being connected to the under-floor system (something I had requested but did not seem to be in the installer's instructions), they listened politely, contacted their home office, resolved the misunderstanding, and acted by preparing the change and ensuring the necessary person came the next day to make the final modification. It was all super easy and I am extremely happy with the result (it has already been working for more than 2 months). Highly recommended.